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Работа в България?
Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions


Customer Success Specialist with English (part-time options)

Описание на длъжността

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our team in Varna and work with amazing minds that change the way goods are delivered in urban areas.

• Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
• Resolve problems that may arise during deliveries.
• Make sudden, late-notice changes when necessary.
• Troubleshoot client and driver issues.
• Work in collaboration with the LiveOps team to improve operational performance.

Изисквания за длъжността

• Excellent written and verbal communication skills in English.
• Previous experience in customer services will be a plus.
• Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
• Tech-savvy with strong problem-solving skills.

• An attractive remuneration + performance bonuses. Referral bonuses.
• Different shifts. Transport costs covered.
• Full training – provided by the client.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.

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