Customer Success Specialist with English (part-time options)
Описание на длъжността
In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our team in Varna and work with amazing minds that change the way goods are delivered in urban areas.
YOUR ROLE: • Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat). • Resolve problems that may arise during deliveries. • Make sudden, late-notice changes when necessary. • Troubleshoot client and driver issues. • Work in collaboration with the LiveOps team to improve operational performance.
Изисквания за длъжността
REQUIRED SKILLS: • Excellent written and verbal communication skills in English. • Previous experience in customer services will be a plus. • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency. • Tech-savvy with strong problem-solving skills.
WHAT WE OFFER: • An attractive remuneration + performance bonuses. Referral bonuses. • Different shifts. Transport costs covered. • Full training – provided by the client. • Additional health insurance and other social benefits. Exclusive discounts & offers. • Open-minded management team promoting innovation, personal and professional development. • Permanent employment; full-time. • Employer: Pontica Solutions Ltd.
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