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Работа в България?
Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions


Account Manager

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for an experienced Account Manager to join our team in Sofia.

Изисквания за длъжността


  • Responsible for the teams’ overall performance; helps team managers develop their skills and takes measures to improve their KPIs when necessary.
  • Delivers world-class service to the client.
  • Executes regular presentations and reporting to both the Client and C-level management in Pontica.
  • Delegates effectively within the team to deliver business results.
  • Monitors and achieves financial and operational targets set.
  • Works with all departments in the company to ensure smooth operations


  • Solid Senior Team Manager/Account Manager/ Operations Manager or relevant in a BPO organization.
  • Fluent in English. Proficiency in another foreign language will be a plus.
  • Excellent communication, people management, problem-solving, and decision-making skills.
  • Excellent negotiation skills and ability to work directly with international clients.
  • Strong organization skills with the ability to manage and prioritize time effectively.
  • A dynamic, flexible, result-oriented professional.


  • An attractive remuneration, annual review, annual bonus, and referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Trainings and extensive performance improvement programs.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

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