Paynetics is a licensed e-money institution with a mission to offer payment solutions in an innovative way and change the world of payments. The company is a member of Mastercard, VISA, Union Pay, SEPA, SWIFT, which together with our internally developed products makes us one of the European leaders in payment solutions. Our portfolio includes eWallet (Phyre, A1 Wallet, Pay by Vivacom, and others), the world’s first application, which turns any Android NFC-enabled device into a POS terminal without any additional hardware (PHOS), the first ApplePay and GooglePay card in Bulgaria and many others.
We are expanding and we are looking for a responsible and motivated professional for the position of Acceptance Support Analyst
The ideal candidate is an energetic person in their 2+ year of their professional career. We are looking for someone with a very positive attitude, resilience when problems arise, who is willing and eager to learn about payments & build new skills in a fintech setting.

Main Responsibilities: 

• First point of contact for clients and partners;
• Manage communications with clients and partners and create trustful and strong relationship;
• Handle communication messages to partners, clients and vendors ;
• Manage the acquiring platform, provide support to partners, merchants and internal teams;
• Technical investigation and improvements ;
• Assist partners and clients with financial reporting and account overview;  
• Check and investigate transactions​ declines;
• Connection Interruptions checks and improvements;
• Investigation, communication with all parties involved and making the suggestions for improvements;
• Partake in internal technical projects;
• Produce Wallet transactions reporting to clients, partners and internal teams; ​
• Manage communication with internal teams, banks, card schemes , partners and clients; ​​
• Manage and maintain the documentation;
• Provide feedback and regular reporting on areas of responsibility ​.

Minimum Requirements & Skillset: 

• 2+ years in a Customer Service function or Financial/Fintech industry;
• Long-term oriented team player;
• Eagerness to learn & develop new skills;
• Positive attitude & resilience;
• Fluent in English. Preferred:
• Experience working with ticketing system;
• Technical background;
• Willingness to take shifts .

We offer: 

• Great team of young professionals with distinct responsibilities and targets;
• Professional development opportunities;
• Commitment to your talent growth and personal development;
• Friendly work environment;
• Competitive remuneration package and flexible compensation & benefits system;
• Additional paid-leave 25 days;
• Great location – near James Bourchier Metro station.  

The position will give you a great career opportunity to learn and start in a fast-growing fintech company.
Get in touch with us with your CV because we would love to hear from you!