The Team Member will be part of the Planning & Performance Reporting tower in the new dormakaba business services for Europe. The role holder will be responsible to perform activities within the scope of the dormakaba business services tower, flag inefficiencies and develop improvement opportunities. The role is based in Sofia, Bulgaria.
A job that matters: Your Tasks
- Execute assigned tasks on time to ensure efficient service delivery and address open issues proactively and support resolution
- Ensure application of process standards and procedures
- Collaborate with team members and other Finance stakeholders to ensure timely delivery of performance data and reports
- Identify areas for improvement and recommend improvement solutions in the activity areas, recommend changes of process standards and procedures to obtain efficiencies
- Responsible for maintaining updated high-quality process documentation
- Maintain, govern and compile standard reports
- Prepare dashboards and underlying data
- Maintain KPIs and perform standard KPI reporting
- Maintain project controlling master data attributes
- Contribute to ensure service delivery of the team is within the agreed SLAs and KPIs
- Coordination and follow-up with internal and external stakeholders
- Support Service Delivery Lead in any additional activities as required
- Endorse dormakaba culture and ways of working among the peer group