Operational & Process Excellence Senior Consultant /Manager

About Baringa:
We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges. 

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.


Our Operational and Process Excellence practice is looking for an experienced Senior Consultant or Manager to join the team in Sofia, Bulgaria.

Operational Excellence (OE) at Baringa is about partnering with clients to solve their most complex problems and deliver operationally excellent processes, systems, teams, people, and leaders. The OE team focuses on re-imagining end-to-end processes to deliver for customers; designing AI, Automation and process intelligence technologies that drive scaled operational benefits; enhancing team performance; building bottom-up OE capability; and coaching leaders on how to embed longer-term sustainable performance and cost bases. As a member of our team you will help shape and drive a breadth of exciting, transformational work across all our industry market sectors (Financial Services, Products & Services, Energy & Resources, Pharmaceutical & Lifesciences and Government).

 

What you will be doing
 

• Taking a lead role in delivering consulting projects to improve operational performance, future-proof operations and build sustainable capability in clients.
• Applying a range of Lean / Six Sigma / Systems Thinking techniques and practices to perform diagnostics of current state, identify opportunities for waste and failure demand removal, redesign end-to-end journeys and test digitally enabled solutions.
• Helping clients gain a firm grip of their core processes through documenting and analysing process models applying BPMN 2.0 notation, developing end-to-end process classification and governance frameworks, as well as setting up and operationalising process management technology.
• Shaping and delivering tailored approaches for process-led technology transformations and re-platforming initiatives.
• Helping define traceable KPIs and reporting structures to baseline and measure outcomes delivered during the transformation journey.
• Utilising project management tools to track and communicate progress, ensuring all client stakeholders and team members are aligned.
• In the spirit of continuous improvement, taking an active role in developing our operational and process excellence propositions, methods and tools.

Your skills and experience
We are looking for talented, enthusiastic consultants with 4-6+ years of relevant work experience and a track record of taking ownership, delivering Operational and Process Excellence in challenging environments. Ideal candidates will have:

• Proven expertise in Lean / Six Sigma / Systems Thinking tools and techniques, including their development and application to driving tangible benefits in everyday business.
• Experience in identifying, scoping and implementing opportunities for non-technical and digitally enabled process design, optimisation, automation and management using relevant standards and frameworks.
• Strong process and data analysis skills using a variety of supporting tools and platforms. Hands on experience using process mining solutions and/or BI/data visualization tools considered a strong advantage.
• A good understanding of technology trends and delivering productivity improvements using tools such as Process Intelligence, Workflow, CRM, Automation & AI.
• Ability to translate, structure and roll up, individual problem statements and opportunities into the big-picture of multi-year transformation initiatives, both quantitatively and qualitatively. Ideally through having done this in 2+ multi-year business and/or tech transformations previously.
• Track record of taking project leadership roles and achieving outcomes in challenging, results-focused client environments.

What a career at Baringa will give you

Putting People First.
Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Career Progression: No one develops at the same pace. That’s why we have quarterly rather than annual promotion reviews. We don’t have any quotas: if you’re ready and delivering at the right level, you’ll get that promotion.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion.
We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace.
You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.

Using business as a force for good.
At Baringa we believe that everyone creates a lasting impact when you put people - customers, employees, investors, suppliers, and society – first. Our B Corp™ certification shows that we’ve met and held ourselves accountable to high standards of social and environmental performance and transparency. Our award-winning people-first philosophy makes us distinctive - Be Kind. Be Curious. Be Great at Work.

We’re proud of our recent exploration of kindness and its role in business in our first-ever brand campaign: Economics of Kindness. You can see some additional recent impact work by clicking here.

Join us

All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further .