IT Asset Configuration Management Expert

Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.

On behalf of our trusted client, we are looking for: 

IT Asset Configuration Management Expert 

Your main responsibilities will be:

• Maintain accurate records of IT assets and configuration items throughout their lifecycle; 

• Administer and continuously improve the CMDB data model and governance framework; 

• Ensure the quality, consistency and completeness of configuration and asset data; 

• Coordinate CMDB reviews, audits and reconciliation activities; 

• Support ServiceNow CMDB administration and continuous improvement initiatives; 

• Maintain service and infrastructure relationships required for impact analysis; 

• Collaborate with Infrastructure, Service Desk, Application Owners, Security and Risk teams; 

• Prepare reports, dashboards and KPIs related to asset and configuration management; 

• Support internal and external audits by providing evidence and documentation; 

• Contribute to continuous improvement of policies, procedures and operational controls within IT Asset and Configuration Management. 

We are looking for:

• University degree in Information Technology, Computer Science, Engineering or another relevant field

• Minimum 3 years of experience in IT Asset Management, Configuration Management, IT Service Management, IT Operations, Infrastructure Management, or a similar IT role; 

• Hands-on experience with CMDB administration and configuration lifecycle management; 

• Experience with ServiceNow CMDB and ITSM/ITAM modules; 

• Good understanding of ITIL practices and processes; 

• Understanding of servers, databases, networks, cloud services, end-user devices and business applications; 

• Good command of English, both written and spoken; 

• Experience with discovery tools, inventory management and data reconciliation processes will be considered an advantage; 

• Strong analytical skills and attention to detail; 

• Excellent communication and stakeholder management skills; 

• Structured and process-oriented mindset; 

What we offer:

• Opportunity to join one of the leading insurance companies on the Bulgarian market;
• Work in a highly professional and ethical environment;
• Opportunity to participate in key IT governance and digital transformation initiatives;
• Professional development through internal and external trainings;
• Opportunities for learning and certification in ServiceNow and IT Service Management practices;
• Competitive bonus system tailored to the position;
• Comprehensive Medical Care insurance;
• 25 days paid annual leave + 1 additional day for birthday;
• Preferential terms for products and services across the company;
• Preferential fee for a sports card;
• Excellent office location in the heart of Sofia.

If you find yourself in the description above, do not hesitate to send your CV in English today!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. 

Recruitment license from National Agency of Employment №1814 from 08.12.2014