Claims Management Associate with Greek and English

Spirit of the role:

The Claims Expert is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

• Serving as first point of contact for claims registration.
• Handling and settling insurance claims as per internal company procedures.
• Investigating the details around the claim by identifying and requesting relevant information from various parties.
• Making final decisions about coverage and indemnity.
• Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
• Gathering and storing claims data according to internal compliance regulations.
• Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

What will make you stand out:

• Excellent knowledge of Greek language – C1.
• Good knowledge of English language - B2.
• Strong communication skills, both verbal and written.
• Ability to work independently, organize and prioritize own tasks effectively.
• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• General computer literacy – MS Office.
• Work experience in customer service is preferred but not essential.

Just a part of the reasons to bring your career here:

• 25 days annual holiday
• Opportunities for career progression
• Hybrid working model - Sofia & Plovdiv
• Remote working model - Varna, Burgas & Ruse
• Flexible benefit program
• Home office equipment
• Options to buy Accenture's shares
• Luxury health & dental insurance; Life insurance
• Food vouchers
• Multisport cards
• Employee assistance program
• Bonuses for special occasions
• Free language courses

About Accenture:

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue