Expert Alcatel-Lucent Enterprise (f/m/d)@ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Job Purpose:

Take technical ownership for the operation, evolution, and transformation of complex Unified Communications (UC) and voice solutions within the Alcatel-Lucent Enterprise ecosystem.

As an Alcatel-Lucent Enterprise UC Expert, you will lead migrations, lifecycle changes, transition, and transformation projects while collaborating closely with internal teams, project stakeholders, and customers to deliver high-quality communication services.

Role insights:

• Take ownership of the installation, operation, maintenance, and continuous development of customer-specific UC and communication solutions within the Alcatel-Lucent Enterprise environment (OmniPCX Enterprise – OXE).
• Manage configuration activities, incident resolution, and problem management for complex Alcatel infrastructures, including Alcatel-Lucent Enterprise components, New Voice alarm servers, and integrated third-party products.
• Perform advanced 3rd-level troubleshooting, conduct root cause analyses, and ensure stable service delivery within SLA-critical service provider environments.
• Contribute your technical expertise to the planning and implementation of transition and transformation projects, system migrations, and complex lifecycle changes in existing customer environments.
• Work confidently with Alcatel management and application tools;
• Promote knowledge sharing within the team, provide technical guidance to colleagues, and actively contribute to the continuous improvement of our technical services.

What makes you unique:

• Several years of hands-on experience with Unified Communications and voice solutions in the Alcatel-Lucent Enterprise (OXE) environment.
• ACSE (Alcatel-Lucent Certified Systems Expert) certification.
• OMNIVISTA 8770 certification.
• Security | WLAN or Server certification.
• In-depth knowledge of the Alcatel-Lucent Enterprise UC portfolio.
• Strong expertise in Alcatel tools and systems.
• Customer-focused,  solution-oriented, and service-driven personality with strong communication and stakeholder management skills.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to work with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Hybrid working model.
• Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions,  please do not hesitate to contact Mariya Ivanova.