Digital Self-Service Stream Lead (f/m/d)@ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Job Purpose:

As we continue to build and scale our new Intelligent Customer Service Delivery Center, we are seeking a visionary leader who thrives at the intersection of technology, business strategy, and customer experience.

As the Digital Self-Service Stream Lead, you will take on a high-responsibility role crucial to our group’s digital transformation. You will have end-to-end ownership of the design, development, and continuous improvement of portals, self-care applications, and AI bots across A1 Group. Your mission is to ensure these platforms deliver exceptional user journeys while aligning with overarching business objectives. By driving innovation, leading a talented team through the full development lifecycle, and spearheading international consolidation, you will directly boost operational efficiency and elevate customer engagement across the organization.

Role insights:

• Lead, inspire, and grow a team focused on developing next-generation self-care applications, web portals, and AI voice/chatbots to enable seamless, fully digital customer journeys.
• Drive the strategic shift from fragmented local platforms to a streamlined, consolidated, group-wide digital ecosystem.
• Negotiate, align, and prioritize diverse demands and product roadmaps under tight deadlines and high business expectations.
• Oversee the full software development lifecycle—from requirement gathering to deployment—ensuring timely, scalable, secure, and high-quality releases.
• Manage the integration of digital self-care solutions with backend systems, optimizing performance across various devices and operating systems.
• Monitor platform performance and user feedback, utilizing data to proactively implement enhancements and new features.
• Cultivate an environment of continuous improvement and experimentation with emerging intelligent technologies. Foster a highly reflective team culture based on active feedback.

What makes you unique: 

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Proven experience managing cross-functional technical teams and navigating complex stakeholder matrices, ideally within telecoms, tech companies, or international groups.
• Extensive background in managing the full digital development lifecycle and delivering robust, cloud-native web and mobile applications.
• A strong IT and technical background seamlessly paired with solid business acumen and a deep understanding of customer-centric KPIs.
• Deep knowledge of modern digital self-service ecosystems and Gen AI technologies
• Strong comprehension of digital platform architecture, cloud infrastructure, and backend integrations.
• You are comfortable working in ambiguous, fast-paced environments with tight deadlines. You view high expectations and complex challenges as puzzles to solve.
• You thrive in international setups, appreciate diverse cultural perspectives, and enjoy working with international counterparts.
• Proactive approach to identifying and resolving conflicts, with a sharp focus on optimizing cross-organizational value chains.
• Fluency in English is required; knowledge of any other A1 Group language is considered a distinct asset. Willingness to travel within the A1 Group footprint.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to work with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Hybrid working model.
• Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions,  please do not hesitate to contact Gergana Tsvyatkova.