Sales Operations Analyst with German

The Adecco Group is the world’s leading HR solutions partner and a Fortune Global 500 company. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organizations with the talent, HR services, and cutting-edge technology they need to succeed in an ever-changing global economy. Our culture of inclusivity, fairness, and teamwork empowers individuals and organizations, fuels economies, and builds better societies. These values resonate with our employees. We make the future work for everyone.

For one of our most trusted international clients, we are currently looking for a Sales Operations Analyst with German.

The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care. 

Key Responsibilities:

• Handle cases related to contract management, order processing, customer care, invoicing and cancellations; 

• Manage contractual agreements and ensure compliance with established terms and conditions; 

• Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues; 

• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies; 

• Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively; 

• Participate in discussions on new products and integration into standard processes; 

• Provide exceptional customer care and manage inquiries across various channels. 

Skills and Specifications: 

• Minimum of 1 year of experience in customer service and/or complex Back-office processing; 

• Advanced proficiency in German (B2) and medium proficiency in English; 

• Ability to prioritize multiple tasks and maintain professional relationships; 

• Good judgment, decision-making skills, and professional appearance; 

• Аdaptability, action-oriented, accountability, drive for results, and collaboration; 

• Flexibility, adaptability, and enthusiasm with high levels of patience; 

• Proficiency in CRM systems and call center software; o Proven track record in sales operations or customer service preferred; 

• Goal-oriented mindset and team player.

The company offers:

• Hybrid working model;

• 25 days paid annual leave;

• Additional health insurance;

• Monthly food vouchers;

• Multisport card;

 
If you find yourself in the description above and would like to join an international team, please apply by sending your CV in English.

Only shortlisted candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from the National Agency of Employment № 1814 from 08.12.2014.