Senior Assistant, Front Office with Catalan

The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

For one of our partners, international insurance company, we are currently looking for Sr. Assistant, Front Office with Catalan.

Key Responsibilities 

• Independently manages the daily tasks for the assigned portfolio of customers and ensures monitoring of the accounts supported by a detailed financial analysis to achieve or exceed targets and metrics;
• Diminishes bad debt risk by increasing the collections for all receivables and assists with order management where needed;
• Analyzes and process various disputes raised by the customers, and undertakes the necessary actions to resolve the dispute, such as coordination between departments and monitoring the completion of the pertinent procedures in the correct manner and on time) 
• Immediately engages the management team and Sales when identifying any significant account deterioration and/or any critical disputes which might be a potential bad debt account; 
• Ensures customer queries (related to invoicing and payments, account reconciliation, banking issues, balances, and other requests for information) raised through the different communication channels (over the telephone, e-mail, Customer Portal, others) are handled in a timely and efficient manner;
• Supports the Monthly and Annual closing activities for timely closure;
• Assists in trainings wherever required, updates process SOPs, keeps an up-to-date version of own portfolio account`s handbook;
• Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement;

• Assures that the appropriate internal cont

  rol environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements;

Qualifications Required 

• Experience in Client Portfolio Management
• English - proficient
• Catalan - proficient
• SAP 
• Customer service 
• Reporting tools (excel, BW, BI, PowerBI, …)
• Processes and systems
• Organizational Skills (Prioritization, Time Management…) 
• Order to cash process



The company offers:

• Attractive remuneration package
• Transportation allowance
• Group life insurance & additional health insurance
• Excellent, stable, and long-term career development opportunities
• Access to a role-focused service training program
• Supportive and friendly colleagues
• Additional company benefits

If you’re interested, send us your CV in English today!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment № 1814 from 08.12.2014