Digital Product Customer Satisfaction Specialist at Digital Banking Department
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Who we are – WE ARE:
Leaders in innovation and a favorite brand of thousands of Bulgarians
Different and we encourage diversity - this gives us invaluable advantages
Flexible, operational and without barriers in the organization and internal communication
What makes us different - THE UNIQUE TEAM OF:
Colorful, interesting and valuable personalities
Professionals striving for the maximum
Like-minded people who like, support and value each other
Contribution and key responsibilities:
Assists with inquiries related to the use of mobile applications and digital products
Provides assistance to customers related to the registration and use of mobile applications and digital products, including card digitization requests and NFC payments
Analyzes and assists in the troubleshooting related to the work of customers in the use of mobile application and digital products, making outbound calls to customers, if necessary, until the case is resolved
Responds to calls and e-mail inquiries from customers and inquiries coming from other digital communication channels, including social networks
Works together with employees from other departments in the Bank in cases a need to improve customer service has been identified
Monitoring and analyzing customer behavior in order to prepare reports and suggestions for improving the processes in the application
For efficiency and effective role performance:
Bachelor's Degree – Economics or equivalent
Professional experience – at least 1 year in a financial institution or technology company
Proficient in MS Office – Excel, PowerPoint, Word
Communicative and adaptive
Fluent English
Team player
Prospects and opportunities:
To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short
To feel understanding and support – every day we build and preserve the pleasure of our work together
