Junior IT Support

Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.

Our trusted partner is Genpact - a global professional services company focused on delivering digital transformation, business process management, and consulting services to organizations worldwide. The company helps businesses improve their operations through data analytics, automation, and process optimization. Genpact operates across industries such as finance, healthcare, manufacturing, and banking, driving efficiency, reducing costs, and supporting business growth.

On their behalf, we are looking for an ambitious and technically oriented professional for the role of:

Junior IT Support 

Key responsibilities:

 

• Troubleshoot IT issues according to Standard Operating Procedures and training.

• Handle and manage tickets in the Ticket Management System.

• Provide desktop/laptop support.

• Handle infrastructure Move/Add/Change (MAC) requests.

• Maintain and manage telephone systems, printers, scanners, fax machines, etc.

• Provide support for Windows 7/8+, Microsoft Office products, browsers, and third-party applications.

• Deploy new equipment, including racking, patching, cabling, labeling, and configuration.

• Collaborate with 1st and 3rd line support teams, as well as external vendors.

• Escalate requests in line with established support processes.

Main requirements:

• Passion for technology and problem-solving.
• No prior work experience required.
• Basic IT knowledge (academic or personal/hobby-based).
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Good command of English.
• Strong customer service orientation.
• Good communication skills and a calm, professional attitude.
• Punctuality and a responsible mindset.

The company offers:

• Working time: Monday–Friday, 4 hours per day, or 3 full days per week
• Opportunity to gain valuable hands-on experience in a corporate environment.
• Exposure to international processes and best practices.
• Professional development and learning opportunities.
• Supportive team environment and mentorship.
• Chance to build a strong foundation for a future career in IT.

Does this sound interesting? If yes, apply today and send your CV in English!
 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment № 1814 from 08.12.2014