HCLTech

THE EXPERIENCE MATTERS

„We are HCLTech, one of the fastest-growing large tech companies in the world and home to 223,400+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI. 

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If this sounds like an environment you'll thrive in, then you're in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the engineering industry."
To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a TECHNICAL SUPPORT REPRESENTATIVE with ENGLISH.

The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Main responsibilities:

• Perform level 1 resolutions in support of B2B customers;
• Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
• Maintaining technical proficiency in all hardware and software, utilized by the clients;
• Uninstall, reinstall software applications;
• Verify proper hardware and software set up;
• Resolve username and password problems;
• Assist with navigation around application menus;
• Troubleshoot email, VPN and other issues;
• Collaborate with colleagues and other resources in support of complex issues.

Job requirements:

• Fluency in English;
• Knowledge of MS Office, Windows and Internet applications;
• High school diploma;
• Availability to work on different shifts 24/7;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies in technology;
• Ethics, Team work and Positive attitude.

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted