Работа в България?

Pontica Solutions

Офис А, ул. "Иван Абаджиев" № 2, етаж 3, 1784 р-н Младост

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Pontica Solutions

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Валидна до: 12.05.2025 г. / град София

Bilingual Customer Support Specialist with French and English

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Explore the retail world of a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets. They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability. With a strong commitment to social responsibility, they support local communities and promote environmentally friendly practices. 

What would you do on this position:

  • Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues.
  • Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
  • Help manage user accounts and permissions.
  • Support simple technical queries and escalate more complex cases when necessary.
  • Log incidents and follow up using ticketing systems.
  • Communicate solutions effectively to users and provide excellent customer service.

Изисквания за длъжността

  • Strong communication skills in French (C1) and English (C1).
  • A customer-oriented mindset and willingness to assist others.
  • Problem-solving abilities and a proactive attitude.
  • Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
  • Team player with a positive and open-minded approach.

Възможни услуги към потребителя /предимствата към всяка обява/:

  • A hybrid model of working
  • Additional health insurance (incl. dental care)
  • Career growth & Stability
  • Chance to contribute meaningfully to projects addressing societal challenges
  • Coffee, Fruits and Healthy Food in the office
  • Company events & Fun
  • Company sports campaigns
  • Competitive salary and benefits
  • Development opportunities
  • Food vouchers
  • Learning & Development
  • MultiSport card & Sport events
  • Referral program
  • Standard working week