Support Agent

Описание

• Act as the primary point of contact for business clients in the sports betting industry over chat and email
• Respond to queries related to sports betting markets, odds, bet outcomes, and event coverage
• Troubleshoot and report technical issues related to our platform, escalating complex problems to the appropriate department when necessary
• Proactively identify and address potential issues affecting clients, offering suitable recommendations to improve their experience
• Document interactions to ensure effective tracking and reporting
• Provide feedback or give recommendations that would optimize internal processes

Изисквания

• Fluent in English - both written and spoken
• Еxcellent computer skills
• Еnthusiastic about new technologies
• Experience in a B2C or B2B support role is an advantage
• Some knowledge of sports, betting markets, bet settlements, and industry-specific terminology is an advantage
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to explain complex concepts in a clear and concise manner
• Ability to handle several tasks simultaneously.
• Flexibility to work both standard and non-standard hours (mornings, evenings, nights), including weekends and holidays