**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for an experienced Team Manager to join our team in Sofia.

YOUR ROLE:

• Responsible for the team performance; help the team develop their skills and take measures to improve their KPIs when necessary.
• Responsible for the selection, training, professional development, and assessment of the team.
• Handle escalated issues, research requests, and focus on delivering world-class service to the client.
• Execute regular presentations, quality evaluation, and reporting to both Client and C-level management in Pontica.
• Delegate effectively within the team to deliver business results.
• Monitor and achieve financial and operational targets set.
• Work with all departments in the company to ensure smooth operations.

REQUIRED SKILLS:

• Solid experience as a Team Manager/ Team Lead or relevant ideally in a BPO organization.
• Experience in FinTech industry is considered as an advantage.
• Fluent in English. Proficiency in another foreign language will be a plus.
• Excellent communication, people management, problem-solving, and decision-making skills.
• Excellent negotiation skills and ability to work directly with international clients.
• Strong organization skills with the ability to manage and prioritize time effectively.
• A dynamic, flexible, result-oriented professional.

WHAT WE OFFER:

• An attractive remuneration, annual review, annual bonus, and referral bonuses.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Trainings and extensive performance improvement programs.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.