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Работа в България?
Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions

Варна

Supervisor with French

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

Изисквания за длъжността

YOUR ROLE:

  • Organize the customer success team, gather and centralize knowledge.
  • Responsible for the team performance; improve their skills and KPIs.
  • Handle escalated issues, research requests and focus on delivering world-class service to the clients.
  • Execute weekly reporting, monthly presentations, and quality evaluation.
  • Participate in reviewing processes and workflow to diagnose areas for improvement.
  • Establish regular communication and collaboration with the Team Manager and the client.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Proven working experience as a Supervisor/SME or a relevant role in the BPO sector.
  • Strong organizational and management skills with the ability to prioritize time effectively.
  • Excellent communication and problem-solving skills.
  • MS Office, in particular, Excel.
  • Fluent in English and/or French.
  • Tech-savvy, reliable, positive and target driven professional able to manage tasks with a sense-of-urgency.

WHAT WE OFFER:

  • An attractive remuneration + annual review. Referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

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