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Работа в България?
бул. „Черни връх" 51, Business Garden Office X, етаж 3, 1407, София

Pontica Solutions

Варна

Supervisor with English

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for a Supervisor to join our newest team in Varna which will be working for an international company providing background checks and employment screenings, through innovative, web-based technology.

Изисквания за длъжността

YOUR ROLE:

  • Organize the support team, gather and centralize knowledge.
  • Responsible for the team performance; improve their skills and KPIs.
  • Handle escalated issues, research requests, and focus on delivering world-class service to the clients.
  • Execute weekly reporting, monthly presentations, and quality evaluation.
  • Participate in reviewing processes and workflow to diagnose areas for improvement.
  • Establish regular communication and collaboration with the Team Manager and the client.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Fluent in English.
  • Proven working experience as a Supervisor or a relevant leadership role in the BPO sector.
  • Strong organizational skills with the ability to prioritize time effectively.
  • Excellent communication, people management, and problem-solving skills.
  • MS Office, in particular, Excel.
  • A dynamic, flexible, positive and result-oriented professional. 

WHAT WE OFFER:

  • An attractive remuneration + annual review. Referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

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