Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a Supervisor to join one of our projects. All candidates from other cities may apply if they are willing to relocate.
YOUR ROLE: • Organize the support team, gather, and centralize knowledge. • Responsible for the team performance; improve their skills and KPIs. • Handle escalated issues, research requests, and focus on delivering world-class service to the clients. • Execute weekly reporting, monthly presentations, and quality evaluation. • Participate in reviewing processes and workflow to diagnose areas for improvement. • Establish regular communication and collaboration with the Team Manager and the client. • Meet predetermined targets and represent the company in a professional manner.
Изисквания за длъжността
REQUIRED SKILLS: • Proven working experience as a Supervisor or a relevant leadership role in the BPO sector. • Strong organizational skills with the ability to prioritize time effectively. • Excellent communication, people management, and problem-solving skills. • MS Office, in particular, Excel. • Fluent in English. • A dynamic, flexible, positive, and result-oriented professional.
WHAT WE OFFER: • An attractive remuneration, annual review + annual bonus. Referral bonuses. • Additional health insurance and other social benefits. Exclusive discounts & offers. • Trainings and extensive performance improvement programs. • Open-minded management team promoting innovation, personal, and professional development. • Permanent employment; full-time. • Employer: Pontica Solutions Ltd.
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