**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for a Supervisor to join our newest team in Varna which will be working for an international company providing background checks and employment screenings, through innovative, web-based technology.
Изисквания за длъжността
Organize the support team, gather and centralize knowledge.
Responsible for the team performance; improve their skills and KPIs.
Handle escalated issues, research requests, and focus on delivering world-class service to the clients.
Execute weekly reporting, monthly presentations, and quality evaluation.
Participate in reviewing processes and workflow to diagnose areas for improvement.
Establish regular communication and collaboration with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.
Fluent in English.
Proven working experience as a Supervisor or a relevant leadership role in the BPO sector.
Strong organizational skills with the ability to prioritize time effectively.
Excellent communication, people management, and problem-solving skills.
MS Office, in particular, Excel.
A dynamic, flexible, positive and result-oriented professional.
WHAT WE OFFER:
An attractive remuneration + annual review. Referral bonuses.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.