**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for a Supervisor to join our newest team in Varna which will be working for an international company providing background checks and employment screenings, through innovative, web-based technology.

YOUR ROLE:

• Organize the support team, gather and centralize knowledge.
• Responsible for the team performance; improve their skills and KPIs.
• Handle escalated issues, research requests, and focus on delivering world-class service to the clients.
• Execute weekly reporting, monthly presentations, and quality evaluation.
• Participate in reviewing processes and workflow to diagnose areas for improvement.
• Establish regular communication and collaboration with the Team Manager and the client.
• Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

• Fluent in English.
• Proven working experience as a Supervisor or a relevant leadership role in the BPO sector.
• Strong organizational skills with the ability to prioritize time effectively.
• Excellent communication, people management, and problem-solving skills.
• MS Office, in particular, Excel.
• A dynamic, flexible, positive and result-oriented professional. 

WHAT WE OFFER:

• An attractive remuneration + annual review. Referral bonuses.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.