Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities

The IBM Spectrum Scale team is leading the charge in supporting and administering complex integrated storage products end to end. Our team doesn’t stop at the traditional boundaries of component level product. We act as a single interface to our clients to address their storage solution problems, regardless if they are software or hardware related. The products we work on are being deployed in a fast, highly scalable storage environments for AI, big data or cloud. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers.

Responsibilities:

• Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions
• Provide answers for general usage and operation questions. Provide problem determination / problem source Identification
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
• Identify known defects and fixes to resolve problems
• Develops DCF articles and support utilities to improve support quality and productivity
• Respond to escalated customer calls, complaints, questions and queries

Required Technical and Professional Expertise

• Experience in Linux or UNIX Systems Administration and Network Administration
• Professional experience with Software and Hardware Support
• Fluency in English – both verbal and written

Preferred Technical and Professional Expertise

• 1- 2 years of experience with GPFS, NFS, SMB
• 1- 2 years of experience RedHat Openshift or Ansible
• 1- 2 years of experience with Object Storage and Cloud Storage
• Second European language