Who We Are
Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.
What We Are Looking For
Sutherland Bulgaria is looking for a motivated German-speaking Service Delivery Director to join our dynamic, multicultural Team in Sofia. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you.
As Service Delivery Director you will develop, implement, and manage operational objectives for the client’s Operations in Sofia, including geographical and language-based strategy for all activity in line with the overall client’s business strategy. You will be responsible for ensuring the Center delivers optimized revenue generation and consistently high levels of service quality in all its diversified activities within budget.