HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.

HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.

We are currently looking for Remote Desktop Support Engineer to join a newly created team of professionals!

Responsibilities:

• Responsible to provide Remote Desktop Support to end users on their daily client issues over incidents by taking end to end responsibility on customer technical issues.
• Supporting Office 365 ProPlus products on client troubleshooting (Office Client Apps - Word, Excel, PowerPoint, Outlook & OneNote) and issues related Microsoft Edge
• Managing SCCM client related issues especially application installation failures by analyzing and troubleshooting logs for client related issues. Troubleshooting on patch related issues on Workstations through Event Viewer and SMSTS logs
• Supporting Office 365 ProPlus Services (SharePoint, Exchange, Teams, OneDrive, etc.,)
• Remediating patching Non-Compliant clients and resolving issues related to SCCM Client installation, troubleshooting clients with broken SCCM / WMI links and resolve to ensure clients are up to date.
• Possessing adequate knowledge on Software Inventory and Hardware Inventory Process flow towards Client system
• Troubleshooting OSD related issues across region using SMSTS logs / CCM Logs
• Collaborating with L3 teams to understand the infrastructure related changes and major amendments in the production environment and providing proactive heads up to Service Desk team to foresee the ticket flow.
• Participating in Major Incidents Procedures and drive high-priority incidents.
• Conducting periodic reviews and creating knowledge articles on how-to queries, escalation matrix and troubleshooting steps
• Proposing Continuous Service Improvement plans on daily activities and automating tasks.

Requirements:

• Minimum 3 years of experience with Windows desktop support
• Experience on performing Root Cause Analysis by deep diving on the issues.
• Having Good knowledge on ServiceNow Tool, ITIL Framework & Process knowledge (SLA, KPI/PI)
• Strong understanding of ITIL processes - Incident, Problem and Change management.
• Good Technical for related technical areas (OSD, Bit Locker, SCCM 2012, SCCM2016, Windows 7, Windows 10, MS apps, Citrix, AD, DFS, GPO’s, Scripting, Hardware & SharePoint)
• Ability to work on technical complex environment as well as on considering organizational and processes aspects.
• Ability to work in a global, multi-cultural, diverse team, open to different ideas and opinions and develop networking.
• Should have hands on experience on supporting global customers.
• Excellent English language skills and ready work in 24X7 rotational shifts.

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted