HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.

Responsibilitites:

• Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team
• Process contract changes& updates. Calculate and upon approval bill through the system various additional
• Manage customer queries referring to contracts lifecycle and attributes
• Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner
• Ensure absolute compliance with corporate guidelines, ethical and financial rules
• Prepare and analyse reports and support documents as per the business needs
• Ensure proper document retention as per archiving and document management policy
• Document, review and update all work procedures pertaining to all aspects of system maintenance
• Provide support and training to other Order management specialists and suggest improvements concerning the Order management process

Requirements:

• Fluent in German and English language (both written and verbal)
• Experienced in administrative or customer interaction role
• Self-motivated and willing to learn new skills
• Driven by team’s success and deadlines kept
• Adaptable to a changing environment
• Confident in use of MS Office and with good command of English language
• Organized with attention to details
• Able to maintain high productivity with low error rate
• Friendly and communicative

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted