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Работа в България?
София 1766, ж.к. Младост 4 Бизнес Парк София, сграда 5Б, ет. 6

IBM Bulgaria

София

Networking Technical Trainer

Описание на длъжността

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.

For our fast-growing multi-vendor support team, we’re looking to hire a Support Center Technical Trainer with client-first mindset and eagerness to teach. Successful candidates will be tasked with developing multiple technical training programs for a support center, along with delivering it. Additionally, he/she will co-operate with the Operations team to review and improve the support center processes.

Изисквания за длъжността

Responsibilities:

  • Develop multiple training programs such as but not limited to – on-boarding technical education and upskilling programs
  • Deliver education on a regular basis to IBM employees
  • Learn and understand support center processes and tools
  • Maintain training passports, tracking mandatory trainings and reporting compliance
  • Develop/maintain/improve support center training framework, processes and documentation
  • Participate in the development of performance improvement plans
  • Other duties as assigned associated with support center process, training, quality and KPI improvements
  • IBM’s Client Innovation Center is an excellent opportunity to boost your career and the Support Center Technical Trainer is a role which provides excellent opportunity to work in a fast pace environment, building knowledge and experience to support your career aspirations.

Please note that this is an internal only position and limits candidates to current regular IBMers of the same employing entity / company as the posted position.


Required Technical and Professional Expertise

  • Bachelor’s Degree (or equivalent) in relevant subject
  • Customer-first mindset with high sense of ownership
  • Passion to teach and develop other people’s skills
  • Excellent command of spoken and written English (C1-C2 level)
  • Excellent interpersonal, presentation and communication skills
  • Excellent leadership, organization, and planning skills
  • Experience within a Technical Support Center environment
  • Experience developing/improving training processes and procedures
  • Good computer literacy, including MS Office (Word, Excel and PowerPoint)
  • Positive approach to change and ability to promote new ideas/innovation.
  • Flexibility and ability to deliver in demanding and changing circumstances
  • Focused & results orientated

Preferred Technical and Professional Expertise

  • At least 1 year of experience as a trainer will be considered a plus
  • Cisco certification (CCNA/CCNP) is considered a plus
  • ITIL knowledge and/or certification is a plus

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