In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. Join our new team and work with amazing minds that change the way goods are delivered in urban areas.
YOUR ROLE: • Manage and serve as the main point of contact for live services (mainly over chat). • Monitor live operations and make sudden, late-notice changes when necessary. • Proactively solve real-time issues before and as they emerge. • Troubleshoot client and driver issues. • Work in collaboration with other team members to improve operational performance.
WHAT WE OFFER: • An attractive remuneration + monthly bonus. Referral bonuses. • Different shifts (Monday-Sunday). Transport costs covered. • Full training – provided by the client. • Open-minded management team promoting innovation, personal, and professional development. • Permanent employment; full-time. • Employer: Pontica Solutions Ltd.
Изисквания за длъжността
REQUIRED SKILLS: • Excellent written and verbal communication skills in Polish. • Good knowledge of English. • Previous experience in a customer-centric role, ideally in live customer support. • Extremely organized and able to manage tasks with a sense-of-urgency. • Logical thinker, who naturally looks to build efficient processes. • Tech-savvy with strong problem-solving skills.
**All interviews will be conducted remotely (online or by phone).
Възможни услуги към потребителите /предимствата към всяка обява/: