Junior Cloud IaaS Engineer with French, Italian, Spanish and German
Описание на длъжността
Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities Cloud IaaS Engineers at IBM are the backbone of our strategic initiatives to ensure availability and high performance for the industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our experts do. Whether you are working for a client or on projects internally, technical support is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest tools, techniques and approaches and work with leading minds in the industry to support and improve solutions you can be proud of – Containers, Kubernetes, RedHat OpenShift, RedHat Virtualization (RHV), Power HA, Power Servers, Ansible. This role is part of a Global Remote Technical Support team of IBM hardware & software experts providing services to IBM enterprise clients in all GEOs and provides opportunity to develop your career in a global leader in the IT industry.
Изисквания за длъжността
Identifying hardware and software problems via phone calls and emails;
Remotely troubleshooting customers technical problems both hardware and software
Provide assistance with questions regarding product documentation related to the supported products.
Manage issue identification and end-to-end resolution process.
Required Technical and Professional Expertise
Fluent French, Italian, Spanish or German level C1
English level B2
Ability to work in shifts (08:00 to 20:00 and/or 20:00 to 08:00)
Strong analytical, reasoning and problem solving skills
Open-minded and positive
Knowledge of PC components
Bachelor’s degree or in process of obtaining one
Strong written, verbal and interpersonal communication skills
Ability to understand support flow structure
Preferred Technical and Professional Expertise
Knowledge/Hands-on experience in Server and/or Storage support products
Knowledge/Hands-on experience and/or certified with MS, VMware, IBM, AWS, RHEL, SUSE, Unix or Cisco enterprise products
Experience of working in agile environment
Experience as technical support engineer
Hands-On experience in installation, configuration, maintenance and troubleshooting of Windows, Linux(redhat/SLES/Ubuntu) OS