The Service Desk Specialist, will handle employee and manager inquiries regarding human resources products and services and process their first line queries, as well as perform the regular activities related to the employee lifecycle. In this role, you will be the first point of contact and will work collaboratively with various clients and business entities.
Administrate time and attendance processes.
Handle human resources employee data ensuring full compliance with the confidentiality policy.
Manage and administer benefits.
Maintain the new hire and termination processes and employee lifecycle events.
Participate in projects related to process optimization and standardization.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Изисквания за длъжността
Bachelor's degree in a related field or equivalent experience
Proficient with email, spreadsheet and word processing applications
Excellent English language
Min. 1 year of working experience in Accounts Payable
Knowledge accounts payable module in applications
Experience working in a shared service center
Experience in working within a shared services organization.
Experience in business migration and creation of effective desktop procedures & Standard Operating Procedures.