HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.

We are currently looking for Email Exchange Engineer - ATP & MS Teams to join a newly created team of professionals!

Responsibilities:

• Monitoring the overall health of the Exchange Subsystem.
• Troubleshooting inbound and outbound queues, and working on mail routing issues, server errors, mail delivery latency issues, analysis of NDR. Analyzing message tracking logs for email delivery issues.
• Handling Outlook, OWA, ActiveSync, unified voice message related issues.
• Exchanging Patch management- install and monitor the security patches on Exchange production environment.
• Resolving incidents affecting the operation/availability of Exchange production systems.
• Working on database failover and DAG replication issues.
• Troubleshoot Lync client issues related to IM, Voice, Video, Desktop Sharing, etc.
• Working knowledge of Active Directory, DNS, DHCP and related Windows server and hardware concepts
• Performing exchange related tasks using PowerShell console
• Troubleshooting all user related cases that are connected to exchange server.
• Working on incidents, changes, problems, and Knowledge management. Should be completely aware of ITIL process.
• Working on exchange IIS, audit and event viewer logs to resolve issues.
• Working on Netmon and Wireshark to troubleshoot network related issues.
• Writing scripts based on the business requirement to automate tasks.
• Working exchange web services related issues.
• High level troubleshooting for exchange server related issues.
• Creating security and distribution groups in Active Directory.
• Troubleshooting issues related to Antiphising and Antispam filters.
• Should have good skills on handling SPF, DKIM and DMARC related requests.
• Managing email routing related changes.
• Adding/removing domain in office 365.
• Azure AD app registration, Azure information protection, Graph API related information should be known.

Requirements:

• Good understanding of Skype for business servers, different Azure license models and configurations.
• Knowledge in Intune and SBC
• Ability to demonstrate how STUN/ICE/TURN works and methods to troubleshoot failures, how to capture NETMON traces and analyze, the use of common IP routing and management tools such as trace route, ping, and ns lookup.
• Good understanding of Active Directory and the impact it has on other services such as Exchange, SharePoint, and Teams.
• Working knowledge of the OSI model and its applicability to troubleshooting Exchange, SharePoint, or Teams
• Excellent English language skills – both written and spoken and ability to work on shifts.

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted