Alorica

• Provide response to initial customer complaints
• Manage seat assignments and scheduling changes
• Provide information regarding rules and regulations
• Handle incoming requests and gathering details about luggage logistics
• Update our partner’s customers for their flight status during weather/tech delays
• Escalate the cases to the relevant Specialist Group when needed

· Fluent command of German and English (both verbal and written), Level B2
· Previous experience on similar role is an advantage
· Previous experience in customer support is an advantage