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Работа в България?
София 1766, ж.к. Младост 4 Бизнес Парк София, сграда 5Б, ет. 6

IBM Bulgaria

Валидна до: 24-12-2021 г. / София

Customer Support Representative with English for the USA

Описание на длъжността

Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the point person interacting with clients, vendors, and senior management, to identify issues. If solving problems and helping others succeed excites you, let’s talk!

Изисквания за длъжността

Main Responsibilities:
The Customer Support Representatives are required to be flexible and to perform other related asks and activities as directed by Management, such as monitoring of different queues for electronically placed support request, performing Entitlement Exception Handling, communicating with IBM Vendors, responding to requests coming from IBM account representatives and etc…
  • Processing customer requests by mail
  • Verifying of customer requests
  • Verifying of customer entitlements
  • Updating service call activity
  • Managing queues and mailboxes
  • Supplying information to the customers

Additional Information:
Please be aware that the majority of work is conducted in US business hours. Candidates will be expected to align their working day to US working hours, meaning that the working hours are from 3 in the afternoon until midnight local time in Sofia, Monday to Friday. 24/7 rotation shifts are possible once/twice per month, including during weekends. There is financial uplift for night shifts.

Required Technical and Professional Expertise

  • Fluent English language (C1/C2 level) is must.
  • Positive attitude and good communication skills
  • Good typing and general computer skills
  • Abilities to prioritize, organize and work well in a team

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