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Customer Enablement Generalist

Описание на длъжността

The Customer Enabling Generalist, will administer routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Key Accountabilities

  • Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
  • Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • Resolve low complexity process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
  • Support the generation of order related documents using knowledge of local legislation, local documentation and basic understanding of local regulations and languages in which customer conducts business operations.
  • Update internal stakeholders on order status and any issues.
  • Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Изисквания за длъжността

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Fluency in English Language
  • Attention to detail
  • Strong written and verbal communication skills
  • Excellent Outlook and MS Office knowledge

Preferred Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Experience working with SAP
  • Out of the box thinking
  • Experience in a customer service role
  • Experience with data entry
  • Second European language is an advantage

Company benefits:

  • Attractive salary
  • Performance-based bonuses
  • Health and dental full package insurance
  • Language courses
  • Life and Accident insurance
  • Additional paid study leave
  • Various shop and bank services discounts

Career development:

  • International and dynamic environment
  • Technical and soft skills trainings
  • Outstanding career path opportunities
  • Professional growth in a global company

Work-life balance:

  • Multisport card
  • Home office opportunity
  • Award-winning creative office environment
  • Various social initiatives
  • Comfortable relax and massage zones
  • Memorable Team Buildings and Events

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