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Работа в България?
бул. „Черни връх

Pontica Solutions

София

Implementation Specialist

Описание на длъжността

*All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for an Implementation Specialist to join our Project Management Team.

Изисквания за длъжността

YOUR ROLE:

  • Assist the Project Management team in the implementation of technical systems and software solutions;
  • Handle escalations from different departments related to the company’s software(s) and suggest improvements;
  • Description and documentation of company’s processes;
  • Evaluating company’s needs and developing configurations that support business processes;
  • Guiding colleagues from the different departments and resolving issues related to the usage of the platform;
  • Implement, configure, and optimize solutions, automate business workflows on the platform

REQUIRED SKILLS:

  • Previous experience on a similar role or technical university degree will be preferred;
  • Fluent English (C1) is a must;
  • Strong problem-solving and analytical thinking skills – ability to analyze a process, and easily understand the logic behind;
  • Technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with internal departments to address the needs on any project assigned;
  • Proficiency in MS Office applications. Experience with some project management tools would be considered as an advantage;
  • Ability to focus on results while working independently given broad direction and desired results.
  • Well-developed interpersonal skills and ability to interact and work with colleagues at all levels;
  • Rapidly adapt and respond to changes in priorities;

WHAT WE OFFER:

  • Attractive remuneration + annual performance review. Referral bonuses;
  • Trainings and extensive performance improvement programs;
  • Additional health insurance and other social benefits. Exclusive discounts & offers;
  • Open-minded management team promoting innovation, personal and professional development;
  • Permanent employment; full-time.

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