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Sofia, Bulgaria 38 Cherkovna Str, floor 1, office 4 // Varna, Bulgaria 19 Dimitar Ikonomov Str, floor 1, office 1

Pontica Solutions

София

Community and Player Support Specialist with French and English

Описание на длъжността

Our client is a Swedish triple-A game studio that develops and publishes its own games. It has rapidly grown from a start-up to a large team of world-class industry professionals based in Malmö and London currently working on several new projects which will be developed for PC and next-gen consoles.

If you have a passion for gaming, Discord is not a mystery for you and you want to have fun while working, apply now!

YOUR ROLE:

Be the players’ advisor and provide the best player experience.
Communicate with gamers via Discord, social media, forums, and internal ticketing system.
Support the translation of news and posting of Patch notes.
Know the games inside out to ensure all player’s queries are addressed appropriately.
Execute an organized, efficient, and structured working process.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Work with experienced professionals in the gaming industry from Sweden and the UK.
  • Flexible working hours.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.

Изисквания за длъжността

REQUIRED SKILLS:

  • Fluency in French and English.
  • Knowledge of Discord, social media platforms, and forums.
  • Avid player or experience in gaming support will be an advantage – if you can relate to the player’s mindset, if you have experience with gaming communities or the gaming culture in general.
  • Ability to multi-task and manage time effectively.

Възможни услуги към потребителите /предимствата към всяка обява/:

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