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Работа в България?
Office X 51, bulevard "Cherni vrah" Blvd, floor 3, 1407 Sofia // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions

Бургас

Customer Success Specialist with English

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

In 7 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency. In addition, they are an eco-friendly company, using hybrid and electric vehicles to provide sustainable delivery solutions. Stuart is currently operating in various European countries such as England, France, Spain, Poland, Portugal and Italy etc.

Join our team and work with amazing minds that change the way goods are delivered in urban areas!

Изисквания за длъжността

YOUR ROLE:

  • Ensure good communication between couriers and customers to guarantee the success of each delivery (mainly over chat).
  • Resolve problems that may arise during deliveries.
  • Make sudden, late-notice changes when necessary.
  • Troubleshoot client and driver issues.
  • Work in collaboration with all teams to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in English.
  • Previous experience in customer services is not required, but will be a plus.
  • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Different shifts between 08:30 and 03:00. Transport costs covered.
  • Online training – provided by the client.

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