IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.
We’re looking for Application System Support Specialist with English who are eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation.
Изисквания за длъжността
Providing technical support in English;
Identifying clients’ problems and propose solutions;
Focusing on customer expectations and satisfaction;
Collaborating with other team members to provide high-quality support.
If you have:
Fluent oral and written language skills in English;
Excellent customer and communication skills
Willingness to develop in a technical role
Good computer skills (Windows OS, Outlook, MS Office, etc.)
Analytical troubleshooting skills will be an advantage
Additional health coverage
Special offers and discounts
Competitive remuneration package
Employee Assistance Program
Flexible working hours
IBM’s Client Innovation Center is an excellent opportunity to boost your career and the position Application System Support Specialist as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.
Required Technical and Professional Expertise
Excellent Soft skills to build customer rapport for an effectively controlled interaction
At least 6 months of experience in customer support role
Excellent command of spoken and written English (B2-C2 level)
Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
Demonstrates strong ownership of the issue and works well with other organizations taking accountability
Ability to work with guidelines rather than step by step instructions
An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
Basic Knowledge of Software/App support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes
Preferred Technical and Professional Expertise
Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall, etc.
Experience in technical customer support role will be considered as advantage
Good planning and organization skills
Any Networking background as well as certification is a plus