HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.

Responsibilitites:

• Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
• Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
• Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
• Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
• Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
• Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
• Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
• Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities  
• Update Global Smart Form; Travel & Entertainment expense report review
• Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
• Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
• Attend customer calls, emails, chat and respond on requests.
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.

Requirements:

• Fluent in German/Polish/ French/ Dutch and English language (both written and verbal)
• PC literacy and a good command of English language;
• Prior experience in one of the following activities will be considered an advantage:
• Invoice Management, Account Setup, Collections and Cash applications, Customer Inquiry and Service Request handling, Client Solutions, Order Processing;
• Good listening and comprehension abilities;
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
• Good interpersonal and issue resolution skills;

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted