HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.

Responsibilitites:

• Coordinate and manage day-to-day activities across the team
• Develop and execute operational strategies for achievement of team objectives
• Develop team members through regular feedback sessions
• Set efficient communication with Operations Manager/Operation Lead and peers
• Drive and motivate team members to develop professional interest and involvement into work activities and to deliver monthly/quarterly targets and SLAs
• Identify, propose, and enable transformation opportunities and also coordinate their implementation
• Maintain robust management & escalation process
• Build and develop strong relationship with the Client

Requirements:

• High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate Fluent in English and second language (both written and verbal)
• Applicants with excellent analytical and problem-solving skills
• Individuals driven by team’s success
• Leaders with ability to deliver on commitments and within required deadlines
• Team players with strong target customer care focus
• Candidates with strong organizational abilities and structure in the daily routine, resilience under pressure and ability to quickly adapt to unforeseen work demands
• Ability to work on own initiative
• Strong communication skills
• Effective delegation
• Strong understanding of people management, demonstrated personal investment in developing skills in this particular area
• Enhanced follow up & monitoring capabilities
• Ability to manage team, performance, and work integrity
• Financial & commercial awareness / good numerical skills

• Proven PC literacy (Excel, PPT)

What we offer

• Competitive salary and performance bonuses
• Remote work option
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted