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William Hill


Italian Customer Support Advisor

Описание на длъжността

Whether you are searching for full time employment option, with hours organized in shifts, search no more - You’ve reached your destination. Check us out:

We are William Hill:  One of UK’s leading bookmakers and most recognized brands in the gaming industry. We provide gaming and betting services for every taste and preferences: online, offline, play as you go, etc.
We are currently looking to expand our team in Sofia with members to join as: Italian Customer Support Advisor and provide quality support to our betting customers.

Our values are:

  • Eyes on the customer…they matter most
  • Give a damn…show you care
  • Own it…step up
  • On the same side… as one business
  • “It’ll do” will never do…be bold

Do you identify yourself with those values? If yes, then you are the right person to become a part of our big family.

Изисквания за длъжността

You will:

  • Communicate with customers using chat, email and phone
  • Provide online assistance for products, websites, software, etc.
  • Answer customer queries in timely and professional manner
  • Collaborate closely with other team members and colleagues in the office
  • Take part in additional activities you would find interesting for you
  • Guide customers into finding the best solution for them

You offer:

  • Fluent written & spoken Italian language
  • Good English language skills
  • Computer knowledge such as MS Office, Internet & fast typing skills
  • Friendly and communicative approach
  • Desire to collaborate in a team
  • Self-driven character
  • Customer orientation
  • Patience
  • Ability to easily deal with challenging situations

We offer:

• First-class salary
• 13th salarydistributed monthly
• 200 BGN food vouchers 

And on top:

• Performance bonuses paid quarterly
• 24 days annual paid leave
• Half price sport cards
• Additional health insurance
• Discounts at The Mall
• Taxi vouchers for late shifts
• Balance policy - mix & match home and office work
• Career development & learning opportunities
• Positive and stimulating environment
• Free snacks and beverages in the office
• Social & Wellbeing initiatives
Hurry up, attach your English CV, get shortlisted and join us in our brand-new office.
Our mouths are zipped, and we treat your information strictly confidential

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