What are we looking for?

If communication with customers is a pleasure for you and Romanian is your mother tongue, then Ucha.se - the №1 employer in the field of education in Bulgaria, has an offer for you. Join our great Customer Support team and start your inspiring career with a cause! The position is full-time in one of our offices in the cities of Varna, Ruse or Sofia.

What will your job at Ucha.se involve?

You will communicate with the users of our Romanian platform eduboom.ro and assist them with different cases. Your main responsibilities will be:

• Constant communication with our users by email and phone
• Answering inquiries and questions received on our official social media pages
• Daily communication with colleagues from other teams that work on the development of the platform
• Preparation of monthly reports

Skills and experience we are looking for:

• Romanian mother tongue with excellent language literacy
• English language at a professional level
• Excellent communication skills
• Experience in communication with customers
• Willingness to accept and integrate feedback
• Ability to work in a team
• Flexibility and adaptability
• Basic knowledge of Google Workspace products
• Ability to independently organise your workflow
• Passion for helping people

What we offer you

• An interesting job that will challenge you with various customer cases
• Cool, motivated and cohesive team that it is a pleasure to work with
• Opportunity for personal and professional growth
• Attractive pay, which corresponds to the quality of your work and the achieved results
• Co-financed additional health insurance
• Sports card at a preferential price
• Referral bonus program
• In-house trainings
• Subscription for eduboom.ro
• Annual teambuildings and corporate events
• Additional days off and gifts for every year at Ucha.se