Storage Technical Support Engineer

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.

About the role
The Data Storage Engineer focuses on the continuous operation of our customers' Storage Area Network and Data Storage environment. His/her main responsibility is to ensure data accessibility, consistency and recoverability. The Data Storage Engineer works in an environment where fast educated decisions may save the day, however quality and perfection are our major objective. 

Daily challenges

• Work on break/fix Data Storage and Storage Area Network incidents and customer service calls; 
• Troubleshoot complex issues and provide solutions;
• Data Storage and Storage Area Network performance monitoring and consulting; 
• Design, innovate, deploy and follow solutions/procedures to improve working process; 
• Implementing changes in the Storage Area Network environment;
• Every-day learn to stay on top of the Data Storage and Storage Area Network technology (access to the DXC University training systems available).

eXperience & skills required

• Experience/knowledge in any of the following IT areas (Storage, Backup, Database, server HW/SW support, Windows, Linux, VMware, or another technology that is relevant to enterprise systems operations)
• High motivation for personal growth and collaboration within the company and its different teams. Our SAN/Storage community is split into several expertise levels and future candidates will be targeted at a specific one, according to their level of experience
• Practical experience in one or more of the following: Cisco, Brocade switches; 
• Practical experience in one or more of HPE, DELL/EMC, IBM, NetApp, Pure, HDS or equivalent enterprise class data storage arrays; 
• Practical experience in managing large Storage Area Network Fabrics and NAS / CIFS / NFS; 
• Understanding of project management methodologies and processes; 
• General workflow tool experience (incident, change, problem, reporting); 
• Good skills in planning and concepts for Data Storage environments; 
• Knowledge of ITSM, ITIL or equivalent Service Management qualifications; 
• Relevant certification or similar qualifications for the technologies & processes mentioned above; 
• Any qualifications exceeding the requirements will be considered as advantage. 

Company benefits

• Competitive remuneration package
• Additional Medical § Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
• Hybrid work arrangement (home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.