Philip Morris Bulgaria

Be a part of a revolutionary change

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in different directions.

As a Digital Automation Specialist at Philip Morris Bulgaria, you will be responsible for enabling digital and omnichannel customer journeys for our products and programs through our ecosystem of digital solutions, as well as driving systems optimizations and capability enhancements.

Your ‘day-to-day’:

• Enable and manage the omnichannel consumer audience segmentation, product catalogue, consumer programs and journeys through CRM, Workflow and other digital systems.
• Maintain and continuously optimize our digital systems and products.
• Collaborate with the rest of the Digital Systems team & IT on defining needed system capabilities and driving the delivery and implementation of the required projects and enhancements.
• Work cross-functionally with various teams during projects and initiatives to improve consumer experience and to drive digital automation and innovation.
• Ensure accurate and timely reporting on our digital systems usage.

Who we’re looking for:

• 5+ years of experience in a similar role
• University degree (Information Technologies, Computer Science, Business Information Systems or similar STEM disciplines)
• Proficiency in using and managing CRM and Marketing Automation systems (Salesforce CRM and Salesforce Marketing Cloud; Microsoft Dynamics CRM and Dynamics Marketing 365; Adobe Campaign or similar)
• Deep understanding of customer segmentation and consumer journeys
• Experience managing/coordinating CRM related projects
• Digital-first and tech-savvy individual with passion for consumer experience
• Strong business acumen, analytical and problem-solving skills
• Strong communication skills and ability to work cross-functionally

What we offer: 

Our success depends on the men and women who work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our vision for a smoke-free future.