Sutherland Bulgaria

We are Sutherland!


Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.
An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.  
At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

 
What Are We Looking For

Our client is a global leader in hospitality for more than 100 years with 19 brands across 123 countries with more than 7000 hotels around the world. Offering business and leisure travelers the finest in accommodation, service, amenities and value, as well as an award-winning  guest loyalty program with more than 145 members.
As representatives of the global leader in hospitality, our superpower is to inspire people to travel when visiting the best destination in the world and our beautiful properties. Our role is to deliver a reliable and friendly service that differentiates us from all other providers.
 

Your Tasks
 

•  Checking availability at our hotels around the world;
• Providing advice on the hotel properties and available rooms and packages;
•  Identifying their individual travel needs and preferences and offering the best solutions for them;
•  Managing their hotel bookings from making them to changing or cancelling them as needed;
•  Expanding our network of loyal guests and assisting our members with their accounts;
•  Assisting with redirecting our guests to other responsible departments;

 Our Requirements
 

• Excellent Verbal & Written skills in German (B2H/C1 Level)
• Good Verbal & Written skills in English (B2 Level);
• Previous Experience in Customer Service is an advantage;
• Intermediate technical PC knowledge and ability to multitask;
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
•  Positive attitude and great interpersonal skills, with a “can do” attitude;
• Ability to present complex information in a simple and understandable way; 

You will GET
 

•  Long-term job security with permanent contract; 
• Additional health insurance and life insurance;
• 24 days of paid annual leave, 3 of which are wellness days;
• 1.5h paid breaks per day; 
• Food vouchers;
• Clear career path within the company;
• Ability to work from home;
• Extremely competitive salary;  
•  World-class on-the-job training;

MORE reasons to join our team
 

• Fully digital employee services through eSignature;  
• Employee assistance program, including 24/7 access to psychological support; 
• Employee discounts portal featuring over 20 exclusive discounts;  
• Employee referral program;  
• Rewards and recognition program;  
• Relocation package if you are relocating from another city or country;  
• Multisport card partially covered by the company;  
•  In-house learning and development portals with training options for Certification;  
• Multiple events organized in the office for employee engagement as well as wellness initiatives;  
• Gift for birth or adoption;  
• Corporate social responsibility events and team buildings; 
• Exposure to global business knowhow.  

 
 Are you ready to embark on your next adventure? If so, we’d love to hear from you!