Digital Product Customer Satisfaction Specialist at Digital Banking Department, Sofia Ref. No DB/0431SpKU

Who we are – WE ARE:

• Leaders in innovation and a favorite brand of thousands of Bulgarians
• Different and we encourage diversity - this gives us invaluable advantages
• Flexible, operational and without barriers in the organization and internal communication

What makes us different - THE UNIQUE TEAM OF:

• Colorful, interesting and valuable personalities
• Professionals striving for the maximum
• Like-minded people who like, support and value each other

Contribution and key responsibilities:

• Assists with inquiries related to the use of mobile applications and digital products
• Provides assistance to customers related to the registration and use of mobile applications and digital products, including card digitization requests and NFC payments
• Analyzes and assists in the troubleshooting related to the work of customers in the use of mobile application and digital products, making outbound calls to customers, if necessary, until the case is resolved
• Responds to calls and e-mail inquiries from customers and inquiries coming from other digital communication channels, including social networks
• Works together with employees from other departments in the Bank in cases a need to improve customer service has been identified
• Monitoring and analyzing customer behavior in order to prepare reports and suggestions for improving the processes in the application

For efficiency and effective role performance:

• Bachelor's Degree – Economics or equivalent
• Professional experience – at least 1 year in a financial institution or technology company
• Proficient in MS Office – Excel, PowerPoint, Word
• Communicative and adaptive
• Fluent English
• Team player 

Prospects and opportunities:

• To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short
• To feel understanding and support – every day we build and preserve the pleasure of our work together