Customer Support Specialist with Spanish and English

**All interviews will be conducted remotely (online or by phone).

Are you ready to join a global clean energy leader? Work for the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.  

YOUR ROLE:

• Respond to queries in a timely and accurate way, via phone, email and chat.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Fixed working hours.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital Food Vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in Spanish (C1) and English (B2) is a must.
• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Strong analytical and problem-solving skills.
• Experience in handling customer inquiries through chats, emails, and phone calls is a plus.
• An understanding of solar energy systems and inverters would be a plus, but not mandatory.