Client Support Specialist with fluent French

**All interviews will be conducted remotely (online or by phone).

About our Client: Our client is a French company offering all-in-one financial management platform that provides solutions to manage, record and dematerialize invoices, expense reports and payments efficiently. This innovative platform assists companies and accountants in managing their invoices, handling expense reports, and facilitating payments, thereby streamlining financial processes and enhancing operational efficiency.

Your Role: As a Client Support Specialist, you will be the front line of our client's interaction with customers. Your primary responsibilities include:

• Responding promptly and accurately to customer inquiries via phone, email and chat.
• Troubleshooting and resolving issues and escalating complex problems to relevant teams when necessary.
• Maintaining a consistently positive, empathetic, and professional attitude towards customers.
• Collaborating closely with cross-functional teams to ensure a seamless and exceptional customer experience.

Why Pontica Solutions?

• Competitive Salary: Attractive remuneration with referral bonuses.
• Fixed working hours: Monday-Friday
• Comprehensive Training: Receive the training you need to succeed.
• Health & Social Benefits: Comprehensive health insurance, digital food vouchers and other benefits.
• Exclusive Discounts: Access a variety of special offers and discounts.
• Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
• Job Security: Benefit from the stability of permanent, full-time employment.

Be Part of Our Growth Story

Join us in shaping the future of finance automation and be a part of a team that values innovation, excellence, and customer satisfaction. Apply now!

What We Are Looking For:

• A strong commitment to delivering outstanding customer service and a genuine passion for helping others.
• Excellent written and verbal communication skills in French and English, with a minimum C1.
• The ability to quickly understand and articulate complex financial concepts and software functionalities.
• Strong analytical and problem-solving skills, with an aptitude for thinking on your feet in a fast-paced environment.
• Previous experience in handling customer inquiries through various channels such as chats, emails, and phone calls will be highly regarded.