Sutherland Bulgaria

Sutherland is an experience-led digital transformation company.

For over 37 years, we have cared for our customers’ customers, delivering measurable results, and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland.

Since its inception in 2008 in Bulgaria, Sutherland has grown to over 2,000 employees spread across 3 sites in the cities of Sofia, Varna, and Burgas and working from home. The team of professionals provides technical support and customer service in five different industries in 17 European languages.

Our employee value proposition

At Sutherland, you can do interesting things, grow your own way, and be yourself.

Here, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

Our employees are happy here

We are keeping employee experience at the top of our game. Our team members’ insights help us shape the way we do things here at Sutherland. 92% of our team members are proud to work at and be part of Sutherland and 97% of them state that people of all cultures and backgrounds are respected here. Also, 92% said that their manager creates a culture of trust and commitment within their teams.

Join us!

Our teams are the clever people who lie behind some of your favorite brand experiences in the industries of Technology, Entertainment, Enterprise, Retail, Gaming, and more. We have career opportunities in the fields of customer service, technical support engineering, back-office support, sales, and more.